Cancellation and Refund Policy
Last updated: 19 October 2026
This is a courtesy translation. In case of any conflict, the Turkish version prevails.
In short: ScalpIQ is not a physical product but a digital service provided instantly online. Your access opens as soon as payment is approved. Therefore there is no right of withdrawal and fees paid are not refunded. Subscriptions do not renew automatically; when the term you bought ends, access closes and your card is not charged again.
1. No right of withdrawal
Under Article 15(ğ) of the Turkish Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly online or to intangible goods delivered instantly. ScalpIQ subscriptions and one-time software licences fall within this scope. ScalpIQ is also sold to clinics and institutions for professional use; consumer withdrawal rights do not apply to business-to-business sales.
When you confirm your order, you request that the service start immediately and acknowledge that you have no right of withdrawal.
2. Cancelling a subscription
- A subscription ends on its own at the end of the term you bought (1 or 12 months). You do not need to cancel; your card is not charged again.
- You can see your remaining time and end date on the My account page. We email you 7 days before the end and when it ends, and you can extend by buying a new term.
- If you want to stop using the service before the term ends, write to [email protected]; access stays open until the end of the term.
- No partial refunds are given for unused days, months or the remainder of a yearly plan.
- If you buy a new term while your subscription is active, the new term starts when the current one ends, so you do not lose remaining time.
- Credits are non-refundable, cannot be exchanged for cash and cannot be transferred. Subscription credits are valid only within their term (the month for monthly, 12 months for yearly), top-up credits for 12 months from purchase; unused credits that expire are not refunded.
3. One-time purchase (lifetime licence)
- A one-time purchase is delivered digitally with source code. Because source code can be copied, no cancellation or refund is possible after delivery.
- If you want to cancel after payment but before delivery, write to us; if delivery has not started, we will review your request.
4. When we do refund
The following cases are caused by the Seller and are refundable:
- Duplicate or incorrect charges: If your card was charged more than once for the same order, or a different amount than shown, the excess is refunded.
- Service never provided: If, for a reason on the Seller's side, your account cannot be opened within 7 days of payment, or a one-time purchase cannot be delivered within 30 days, the amount paid is refunded.
- Service discontinued by the Seller: If the Seller discontinues the service entirely through no fault of the Buyer, the prepaid and unused part of the subscription is refunded.
In these cases, write to [email protected] with your order number. Approved refunds are made to the card used for payment within 10 business days; the time it takes to appear depends on your bank.
5. Unjustified chargebacks
If an unjustified chargeback is raised through your bank after access has been provided, your account may be suspended until the dispute is resolved. The Seller reserves the right to provide agreement acceptance records and access and usage logs to the bank as evidence.
6. Suspension by the Seller
If an account is suspended or closed for use in breach of the Terms of Use, fees paid are not refunded.
7. Contact
For any cancellation or refund questions: [email protected]