Frequently asked questions

With a subscription, ScalpIQ runs on our servers and setup, updates, hosting and support are included. You pay monthly or yearly and use the number of credits you choose. With a one-time purchase, the software is delivered to you with its source code and you use it indefinitely on your own server under your own brand, with no monthly fee.

Subscriptions are credit-based. 1 ScalpIQ credit is 1 report and is used when the report is finalized; regenerating the same consultation's report is free. 1 Care credit is one patient followed for 12 months in the Care app. Credits do not carry over: monthly credits expire at the end of the month, yearly credits at the end of the 12 months. If you run short, you can buy top-up credits valid for 12 months from My account; for more than 1,000 credits a month we offer an enterprise quote. The lifetime licence has no credits and is unlimited.

Prices are shown in US dollars or euros, optionally with their Turkish lira equivalent. Payment is always charged in Turkish lira, calculated at the CBRT (TCMB) daily selling rate and shown on the checkout page with the rate used.

We accept credit and debit cards with 3D Secure verification. Your card details are processed by the payment institution and never reach our servers.

Prices on the site exclude VAT; VAT is shown separately on the payment page. An electronic invoice is issued for every payment using the details you provide and sent to your email address.

Paying yearly saves about 17% compared with monthly, roughly two months free. 12 months' credits are loaded at once.

ScalpIQ is a digital service whose access starts as soon as payment is approved. Under Turkish law there is no right of withdrawal for digital services performed instantly, and fees paid are not refunded. Errors on our side, such as duplicate charges, are the exception. See the Cancellation and Refund Policy.

You don't need to. A subscription ends on its own at the end of the term you bought and your card is not charged again. To stop earlier, write to [email protected]; access stays open until the end of the term.

No. Your card is never charged automatically. We email you 7 days before the end and when it ends, and you can extend in one click from My account. If you extend before it ends, the new term starts after the current end date.

The My account page shows the days left on your subscription, its end date, your orders and invoice status. Your account is created with your first order.

With a subscription, your account opens right after payment is approved. Your brand, team and CRM are connected after a short kick-off call, and your team runs its first consultation after a short training.

No. ScalpIQ helps the physician with graft calculations and pre-assessment; the physician makes every medical decision.

Reports are produced in the patient's language: Turkish, English, German, French, Italian or Arabic.

Data is stored encrypted, traffic is encrypted with HTTPS, access is role-based and location data is removed from photos. See the Privacy and Security Policy.

Your clinic is the data controller for patient data; ScalpIQ is the data processor acting only on your instructions. Informing patients and obtaining their explicit consent is your clinic's responsibility.